DSP-2024-000042

appealUnder Review

Submitted on 8 Jan 2024

Appeal Details

Related Claim

CLM-2024-001198

Reason

Incomplete Review

Original Decision

Partial approval - £8,500 settlement offered

Your Statement

The initial assessment did not consider the full extent of the water damage. Additional areas in the basement were affected but not included in the original claim evaluation.

Requested Outcome

Full claim amount of £15,000 to cover all affected areas including basement remediation

Review Timeline

Track the progress of your appeal

Appeal Submitted

8 Jan 2024, 10:30

Customer

Appeal submitted via customer portal

Documents Received

8 Jan 2024, 10:40

System

Supporting documents uploaded and verified

Assigned to Senior Adjuster

9 Jan 2024, 09:00

Claims Manager

Escalated to senior team for review

Review in Progress

9 Jan 2024, 14:00

Senior Adjuster

Reviewing additional evidence

Final Decision

Appeals Panel

Supporting Documents

Evidence submitted with your appeal

basement-damage-photos.zip

12.4 MB • Uploaded 8 Jan 2024, 10:35

updated-contractor-quote.pdf

245 KB • Uploaded 8 Jan 2024, 10:40

Actions

Estimated Timeline

Review Period10-15 business days

Days Elapsed736 days

Last Updated: 9 Jan 2024, 14:00