DSP-2024-000038

disputeResolved - Approved

Submitted on 2 Jan 2024

Dispute Details

Related Claim

Reason

Incorrect Assessment

Original Decision

Claim rejected - Damage deemed pre-existing

Your Statement

The damage assessment undervalued the repair costs. The approved garage quote was significantly higher than the settlement offered.

Requested Outcome

Claim approval with full repair coverage of £3,200

Review Timeline

Track the progress of your dispute

Dispute Submitted

2 Jan 2024, 15:20

Customer

Independent Review Requested

3 Jan 2024, 10:00

Appeals Team

Review Completed

5 Jan 2024, 16:00

Independent Assessor

Original decision overturned

Dispute Resolved - Approved

6 Jan 2024, 11:00

Appeals Panel

Full claim amount approved

Supporting Documents

Evidence submitted with your dispute

independent-assessor-report.pdf

1.2 MB • Uploaded 2 Jan 2024, 15:25

Actions

Estimated Timeline

Review Period10-15 business days

Days Elapsed742 days

Last Updated: 6 Jan 2024, 11:00